Refund Policy

Purchases

A single video starts at $4.99 depending on resolution. You can check out as a guest without an account. our payment processor (Waffo Pancake) is the merchant of record and handles payment refunds.

Failed generation

If your generation fails, we do not retry automatically. For eligible failed walks, we restore the walk to your order (including walks from a three-video pack). Contact support@ramalamawalk.com if restoration is missing or you need help requesting a refund for a single-video purchase through our payment processor (Waffo Pancake).

How to request help

If a refund or restored walk is missing, or you have another concern about your result, contact support@ramalamawalk.com. Include your order reference and a brief description of the problem. Do not email your payment card details or another copy of your photo.

For a completed video with a quality problem, describe the issue so we can review your request. AI results can vary; this policy does not promise a refund for every preference about a completed result. Your rights under applicable consumer law remain unaffected.

Payment refunds

Payment refunds are handled by our payment processor (Waffo Pancake). The time for a refund to appear depends on the processor and your payment provider. Restored walks can be used for another generation in the same browser rather than paid out as cash.

Contact

For questions about a purchase or this policy, contact Ramalama Walk at support@ramalamawalk.com.